Terms and Conditions
Payment
Please note payment is taken at the time of placing your order.
Risk
We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Bedtime Beds will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer's permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
Once delivery has been made it is the customers responsibility to take reasonable care of the items.
Fautly items
If your item develops a fault we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979. You will also be supplied with a warranty/guarantee, which is in addition to your statutory rights.
Cancellation/Returns
Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please refuse the items and contact Customer Services as soon as possible. If you find that your goods are damaged after you have taken delivery please notify us as soon as possible. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products) and report this, in writing, within 7 working days, from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are adequately packed and it is your responsibility to return the product to us and to cover any associated costs of return (please include your reference number and name on any returns). If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights. This policy excludes made to measure items (items made to the consumer's specification) Prior to returning any goods you must inform Customer Services (within 7 working days of receipt). If you do not return the goods within 14 days of receiving we will arrange to collect the item and deduct the carriage charge from your refund. If you refuse to release any goods that you have claimed a refund for, Bedtime Beds will take legal action.
Our warehouse is open for returns Monday – Friday 10am – 3pm, please note that no deliveries into Bedtime Beds can be accepted at any other time. Bedtime Beds cannot be held responsible for failed deliveries made outside of this time or losses/damage made by your carrier.
Once we have received the goods we will inform you and arrange for a refund or exchange.Please note; refunds may take up to 14 days to process.
If you are unable to arrange your own carriage we will arrange this on your behalf through our carriers. Collections from customers are available Monday – Friday and are an all day service 8am - 6pm. The drivers cannot call before collection and we cannot provide a narrower time window. The charge for collection will vary depending on size of items and location. Please ask a member of staff for the associated costs. Bedtime Beds cannot be responsible for failed or delayed collections.
Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
Copyright
Our website design, text, graphics and images are owned by Bedtime Beds Ltd and reproduction of any of these without prior written permission is strictly prohibited.
Your privacy
At Bedtime Beds Ltd we are committed to respecting your privacy and we will not pass on your details to third parties.
We only use the information you provide for the purpose of processing orders and to communicate with you about your order.
Site security
Bedtime Beds has been trading for the last 8 years and secure shopping is our top priority.
Our Payment Service Provider is HSBC. It is HSBC's utmost priority to ensure that transaction data is handled in a safe and secure way.
HSBC uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the HSBC systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
You know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
If however, you would prefer to place your order over the telephone, please contact us on 0845 8382 100.
The Bedtime Beds Ltd website is provided to you free of charge for your personal use. Any contract for sale of goods between Bedtime Beds Ltd (trading as bedtimebeds.co.uk) and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Bedtime Beds Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.